Get answers to the most commonly asked questions here!

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1. Before you Signup

	How am I billed?
	The standard billing method preferred by almost all of our customers is yearly billing. We offer yearly, 6 months, 3 months and month to month billing. We can arrange alternative billing schedules based on your needs. Please e.mail us for more information.
	What kind of files can I host?
	We don't restrict the types of files hosted on our servers as long as they don't break our Terms and Conditions.
	How long does it take to set up an account?
	All accounts are set up as soon as you fill the Sign-up form and payment is approved. Your login details that you provide will be emailed to you instantly. Once you get this login to your account and setup your site. Its that simple!
	Are your servers Windows 2003 or Linux?
	All of our servers run Windows 2003 and IIS6.

2. Domain Information

	I already have a domain, can I transfer it?
	Absolutely! Many of our customers do this. When you sign up, you will be sent an e.mail from ZIG Hosting giving you details of the correct DNS servers to use. These DNS servers are: ns1.zighosting.com and ns2.zighosting.com You will need to log in to the company that you have your domain registered through and change the Name Servers. This varies from company to company. If you have any questions call their Customer Support number. If you can't figure it out we will be happy to try and assist you in any way possible.
	What are DNS records?
	DNS records tell other computers on the Internet where your site is. Every domain name on the internet (eg zighosting.com, cnn.com, msn.com etc) has at least two DNS records. Our DNS records are: ns1.zighosting.com and ns2.zighosting.com or ns3.zighosting.com and ns4.zighosting.com These DNS records are essential to your site functioning, as they tell other computers which IP address, or remote computer your site resides on. For example, if you were to look at www.zighosting.com your web browser would communicate as follows: Hi, I want to look at zighosting.com. What are the DNS servers? They are ns1.zighosting.com and ns2.zighosting.com Hi ns1.zighosting.com, I'm looking for www.zighosting.com. Where is it? It's at 65.15.47.76 Thanks! Hi 65.15.47.76, can I see the zighosting.com site please? 65.15.47.76 is an IP address which uniquely identifies each computer on the internet, whether they be a casual net surfer (like many of your visitors) or a server (like our computers, that store your web site.)
	What are ZIG Hosting's DNS servers?
	Our DNS servers are: ns1.zighosting.com ns2.zighosting.com ns3.zighosting.com ns4.zighosting.com
	Can I view my site from its IP address only?
	RIPE, the council that issues IP addresses has dictated that web sites should be hosted on shared IP addresses. This is to try and stop the IP shortage crisis. Because of this we have to host more than one web site per IP address. If you type this IP address into your computer, there are several sites it can end up at, as there are several sites hosted on the same IP. Our servers detect this, and the default answer is not to show a web site. This means that you cannot access your site from the IP address only.
	I want to use another mail server, can you change my MX records?
	Yes, you can create custom DNS and MX records for your site. Just remember that putting in the wrong settings can result in your web site not functioning properly or at all. Please modify these records only if you are comfortable and knowledgeable in this area. We will charge an hourly rate to fix or help you get the settings correct again.

3. Uploading Your Site (FTP)

	DO NOT DELETE THE DB, LOGS OR WWWROOT FOLDER FROM YOUR ACCOUNT! DOING SO MAY RESULT IN YOUR SITE NOT WORKING PROPERLY OR AT ALL!
	What FTP host name do I use?
	You can use the external IP address of your domain name, ftp.yoursite.com or yoursite.com.
	What directory do I put my web site files in?
	When you login you will see a directory like /yoursite.com/wwwroot. This is the directory/folder to upload your web site files to. You can upload your database files to yoursite.com/db.
	What FTP settings do I use?
	Here is the generic FTP information for your domains... You can find this in your Control Panel account under: Home > Domains > yourdomain.com > FTP Accounts As an example, if your site was www.yoursite.com you would generally use these FTP details: FTP Hostname: ftp.yoursite.com or yoursite.com FTP Username: yoursite.com FTP Password: [The one you entered when you signed up or set this to] * Path: /yoursite.com/wwwroot * If you haven't set the password then it will be the same as your account password. If this does not work, then just reset the password to whatever you want it to be. You can find the instructions to do this further down in this FAQ section.
	What Directories/Folders are required and shouldn't be deleted?
	Remember that anything you upload to the wwwroot folder will be accessible on the Internet. You would typically name your home page "index.html, index.htm, index.asp, etc." This name sets this file to be the default or first page that opens up when www.yoursite.com is typed into a web browser. When you go into the path /yoursite.com you will see 3 folders: db, logs and wwwroot. You DO NOT want to remove ANY of these 3 folders as they are very important to the proper functioning of your web site. In the wwwroot folder you will see a cgi-bin folder. You DO NOT remove this folder either.
	What do I use to upload my site?
	You will need an FTP program to upload your site. It is possible to use later versions of Microsoft Internet Explorer (versions 5 and upwards) to do this, but we recommend going to Downloads.com or Tucows, Inc and search for 'FTP client.' There are many free ones available for download.
	What are the default pages?
	A default page is one that our web server will show when a site visitor goes to your web site. For example, going to www.zighosting.com is the same as going to www.zighosting.com/index.asp This is often called the startup, default or index page. Within your site, you can call the default page any of the following: index.asp index.aspx index.htm index.html index.php index.pl default.htm default.asp default.aspx _holding.asp
	Where is my CGI Bin?
	Your cgi-bin is in your root folder i.e. wwwroot/cgi-bin. This means you can access the directory from www.yoursite.com/cgibin
	I cannot delete a file with FTP!
	This could be caused by several things. Most likely it is probably because the file is open or in use. If this problem seems to keep happening, under rare occations that server may need to be rebooted. If you feel this is the case, contact us and we will take care of this issue. If you need to replace the file with another one and you find that nothing will work, just e.mail support to have it removed.
	How do I change my FTP password?
	From your Control Panel go to: Domains > Hosted Domains > (select the domain you wish to modify) > FTP > (select your FTP username) and enter your new password.

4. Control Panel

	How do I access my control panel?
	You can access your control panel at http://cp.zighosting.com using your username and password we sent you on signup to log in.
	What can I use the Control Panel for?
	Your Control Panel has many uses. You can do the following tasks in your Control Panel: - Create FTP accounts - Create DSN connections to databases - View your disk usage - Create password protected directories on your site - Create custom error messages - Enable and disable Perl/PHP scripting - Pay your bills etc
	My password doesn't seem to get saved?
	For security reasons every box where you need to enter a password a default number of hidden characters are shown in the password box. This is so that anyone viewing the page does not know how long the password is. Be assured though whenever you click Save your password is updated.
	I have lost my Control Panal password, what can I do?
	To reset you Control Panel password go to http://cp.zighosting.com/forgotPassword.asp Enter your e.mail address and press "Send." This resets your Control Panel password. You will receive your new password via e.mail. Please note that ONLY your Control Panel password is reset. All email/ftp/stats passwords remain the same

5. E.Mail

	How do I access my Mail Control Panel?
	You can access your Mail Control Panel by using your main mail account as the username, and password you gave when signing up.
	What should my mail account settings be in Outlook?
	Your mail settings should be as follows (remember to replace mysite.com with your domain): Host/server: mail.mysite.com Username: username@mysite.com Password: [the one used when signing up] Click here to view a detailed document illustrating the settings you should use.
	Can I set up an address to forward to multiple addresses?
	Yes, but only if you have this feature setup on your account (if you don't its easy to add it). Just login to the Control Panel and go to: Home > Domains > Package > yoursite.com and select MRA (Multiple Recipient Address )

6. Statistics

	Can I get my raw log files?
	Yes, these are kept in the directory yoursite.com/logs and are available up to a month afterwards.
	How do I get my Web Site Statistics?
	If you don't have Statistics installed on your Domain do the following : From the main menu, go to: Domains > Hosted Domains > (select the domain you wish to add Statistics to) > Advanced Settings > Statistics > Install

7. Advanced Topics

	I'd like a custom component installed. What do I do?
	Contact us. We do support custom components, but there is a review and installation charge if you want one installed; this is mainly for security and administrator time.
	How do I 'CHMOD' files?
	Our servers are Windows 2003, and we automatically grant all permissions necessary to every one of our customers. CHMOD is a Unix command, and serves no purpose on our Windows 2003 servers.
	I'm getting an 'Internal Server Error' with my ASP page?
	In IE 5.0 go to Tools > Internet Options >Advanced. Look for 'Show friendly HTTP error messages' and uncheck this to get the true ASP error to see what your problems is.
	What time zone are the servers in?
	The time zone that the servers are set to is Eastern: EST.

8. Billing

	How can I pay?
	Our standard method of payment is via PayPal. We accept Credit and Debit card payments through PayPal as well. The other form of payment we accept is Personal or Business cheques made out to ZIG Hosting c/o Anthony Cottom.
	How do I get an invoice for my hosting?
	1) Log into the Control Panel from http://cp.zighosting.com 2) Click on 'Billing' 3) Click on 'Account Statements' 4) You will see a list of the transactions in the last month. If you want to see an invoice before this, change the date range (Statement Dates) and click on 'Search' 5) In the list of transactions on your account below the 'Search' button, click on the Invoice you want. 6) Click 'Print' 7) You can now print this invoice out from your browser and makr a copy for your records.

9. Extras

How do I add an optional extra?

Apart from the features that come with our Hosting Packages there are lots of "optional extras" available for you to purchase and add to your account. For example, you can add extra Bandwidth, Disk Space or POP E.Mail Accounts. Adding an extra feature is easy and completely automated, just follow the instructions below: 1) Log into the Control Panel from http://cp.zighosting.com 2) Click on 'Packages' 3) Select your package 4) Click on 'Extra Features' 5) Select the extra feature you're interested in 6) Click on 'Add New' Now that you have added the extra feature to your package, you need to pay for it through the billing section before it is available to use. To pay for the extra feature, follow this procedure: 1) Click on 'Billing' 2) Click on 'Make Payment' 3) Click on the credit card icon or cheque icon 4) This will take you to our payment processor...Paypal 5) Click on your payment method (eg VISA) 6) Fill in your PayPal account information or card details and address 7) Click on 'MAKE PAYMENT' 8) You should now be taken to a screen simply saying 'OK' - this means your payment has been successful. 9) Go back into the Control Panel and your extra features should now be available to use